Toolbox
CloseHere you will find a collection of useful tools. These relate to the programme and can also be used separately.
Creditor Payment Calculator
Works out the pro rata payments you need to offer to your creditors
Launch
Session 5.2.1: Improving your objection handling techniques
When you present your payment proposition to a creditor it may be accepted immediately. However they may come up with objections to your proposals. Handled appropriately, you may still be able to achieve a resolution.
The objection will usually be that the payment you have proposed is insufficient. Many creditors will insist on a minimum payment of 1% of the balance and refuse to consider anything less.
If you remain firm, you may be able to negotiate with them towards a mutually acceptable solution. Saying NO can be a difficult thing to do but if you can do it with confidence and present a clear explanation which is understood fully you are less likely to be challenged.
One technique you could try is the broken record technique which prevents aggressive or passive behaviour occurring.
Say what you can do
Rather than focusing on negatives it is important to stress what you can do rather than what you can´t.
You can offer some kind of statement which will make them feel that there is an element of flexibility. You should take control and say what you CAN do e.g.
Session 5.2.1: Improving your objection handling techniques
When you present your payment proposition to a creditor it may be accepted immediately. However they may come up with objections to your proposals. Handled appropriately, you may still be able to achieve a resolution.
The objection will usually be that the payment you have proposed is insufficient. Many creditors will insist on a minimum payment of 1% of the balance and refuse to consider anything less.
If you remain firm, you may be able to negotiate with them towards a mutually acceptable solution. Saying NO can be a difficult thing to do but if you can do it with confidence and present a clear explanation which is understood fully you are less likely to be challenged.
One technique you could try is the broken record technique which prevents aggressive or passive behaviour occurring.
Say what you can do
Rather than focusing on negatives it is important to stress what you can do rather than what you can´t.
You can offer some kind of statement which will make them feel that there is an element of flexibility. You should take control and say what you CAN do e.g.